Return & Refund Policy
Return & Refund Policy
At godpisd.shop, we want customers to feel confident when shopping with us.
This policy explains our procedures regarding cancellations, returns, refunds, exchanges, damaged products, and incorrect items.
1. Right to Cancel
Customers in the United Kingdom generally have statutory cancellation rights for qualifying online purchases.
For eligible goods, you may notify us that you wish to cancel your purchase within 14 days after receiving the goods, subject to applicable legal exceptions. 立法法案网站
To request a cancellation, please contact:
Email: BrobstFiggs@gmail.com
Please provide your order details and clearly state that you wish to cancel or return your purchase.
2. Return Period
After notifying us of your cancellation, eligible goods should normally be returned within the period required by applicable law.
Our customer service team will provide the applicable return instructions.
3. Return Eligibility
Returned products should generally be:
- Unused
- Unworn
- Unwashed
- In their original condition
- Free from stains
- Free from perfume or makeup
- Free from customer-caused damage
- Returned with original tags where reasonably possible
- Returned with original packaging where reasonably possible
Customers may inspect products only to the extent reasonably necessary to determine their nature, characteristics, and fit.
4. Non-Returnable Products
Where permitted by applicable law, certain products may not qualify for cancellation or return, including:
- Personalised products
- Custom-made products
- Made-to-order products
- Sealed hygiene-sensitive products after the seal has been removed
- Products damaged through misuse after delivery
- Other products excluded from statutory cancellation rights
This does not affect your rights where goods are faulty, defective, or materially different from their description.
5. How to Request a Return
Before returning a product, please contact:
Please include:
- Your order number
- Your name
- The email address used for your order
- The product you wish to return
- The reason for your return
- Photographs or videos where the product is damaged or incorrect
Our customer support team will provide the appropriate return instructions.
Please do not return products to an address shown on a parcel or shipping label unless that address has been confirmed by our customer support team.
6. Damaged, Faulty, or Incorrect Products
If your order arrives damaged, defective, faulty, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or videos where appropriate
After reviewing the issue, we will provide an appropriate solution in accordance with applicable consumer law.
7. Refunds
Once an eligible return has been received and reviewed, we will notify you regarding your refund.
Approved refunds will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
For statutory cancellations, applicable refund timing will follow UK consumer law requirements. UK guidance generally requires traders to refund within 14 days after receiving returned goods or evidence that the goods were sent back. 英国政府出版服务
8. Shipping Charges
Standard shipping from godpisd.shop is free.
If an optional premium or expedited delivery method is available and selected, any supplementary delivery costs may be treated separately where permitted by law.
9. Return Shipping Costs
Unless the product is faulty, incorrect, or applicable law requires otherwise, customers may be responsible for the direct cost of returning unwanted goods.
10. Exchanges
If you would like a different size, colour, or product, please contact:
Exchange availability depends on stock availability.
11. Order Changes and Cancellations Before Dispatch
If you need to modify or cancel an order, please contact us as soon as possible.
We will try to accommodate your request, but changes cannot always be guaranteed once an order has entered processing or has already been dispatched.
12. Statutory Rights
Nothing in this policy limits or excludes mandatory consumer rights available under applicable United Kingdom law.
Contact
Store: godpisd.shop
Email: BrobstFiggs@gmail.com
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